Privacy policy

Last Updated: September 8, 2026

E.K CHU & H.Y CHU ("we", "us", or "our") values the trust you place in us when purchasing our oral care products on drkpsv-5c.myshopify.com. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse our site, purchase our oral sprays or mouthwashes, or contact our customer support.

1. Information We Collect

When you interact with our store, we collect several categories of information:

  • Device & Browsing Information: IP address, web browser version, time zone, cookies, and browsing actions on our storefront. This helps us load the site efficiently and analyze store traffic.

  • Order Information: Name, billing address, shipping address, payment information (credit card numbers, transaction details), email address, and phone number. This information is essential to process payments, fulfill orders, send order confirmations, and handle potential returns.

  • Customer Support Information: Communications, messages, and order history sent to [email protected].

2. How We Use Your Information

We use your personal data to deliver a customized and secure shopping experience:

  • Processing transactions and arranging shipping for your oral hygiene products.

  • Communicating order updates, tracking information, and customer care assistance.

  • Screening orders for potential fraud or security risks.

  • Improving store layouts, product offerings, and customer service workflows.

3. Sharing Your Information

We share your Personal Data with trusted service providers to help us run our operations:

  • Shopify: Powers our online store engine. You can read more about how Shopify uses your Personal Data in the Shopify Privacy Policy.

  • Logistics & Carriers: We share shipping details with our postal and fulfillment partners strictly to deliver your purchases.

  • Legal Compliance: We may share personal information to comply with applicable legal regulations, court summons, or official requests from law enforcement.

4. Cookies & Tracking Technologies

We use cookies to remember your preferences (such as shopping cart contents) and to understand how shoppers interact with our catalog. You can control cookie preferences directly through your web browser settings.

5. Your Rights

Depending on your location, you may have the right to access, correct, update, or request the deletion of the personal information we hold about you. If you would like to exercise these rights, please contact Sharon Jarvis at [email protected].