Refund policy

Last Updated: September 8, 2026

At E.K CHU & H.Y CHU (operating via drkpsv-5c.myshopify.com), we believe that every smile deserves premium, refreshing care. We craft and curate our mouthwashes, oral sprays, and cleansing foams with meticulous attention to hygiene, taste, and effectiveness. However, if your order does not meet your expectations, we are here to assist you with a seamless return and refund process.

30-Day Satisfaction Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Hygiene & Safety Notice (Personal Care Products)

Because our products (mouthwashes, portable oral sprays, and mouthwash foams) are personal hygiene and oral care items, we can only accept returns on items that are unopened, unused, fully sealed in their original protective packaging, and in the same condition as when you received them. For health and safety reasons, any product with a broken protective seal, open bottle cap, or altered packaging cannot be returned or refunded unless it arrived damaged or defective.

Initiating a Return

To start a return, please follow these steps:

  1. Contact our Customer Care Manager, Sharon Jarvis, at [email protected].

  2. Include your order number, the email address used at checkout, and the specific reason for your return request.

  3. If approved, we will send you a return authorization along with detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return authorization will not be accepted.

Return Shipping Address

Please send authorized returns directly to our main processing facility:E.K CHU & H.Y CHU

Attn: Returns Department (Sharon Jarvis)

Address: 20 Hunter St

Unless the return is due to an error on our part (such as a defective, damaged, or incorrect item sent), the customer will be responsible for paying the direct shipping costs for returning the item. Return shipping costs are non-refundable.

Damages, Deficiencies, and Order Issues

Please inspect your package upon arrival. If your oral spray, mouthwash bottle, or foaming pump is damaged in transit, leaking, defective, or if you received the wrong item, contact us immediately at [email protected]. Please attach clear photos or a short video showing the issue so we can quickly resolve it by sending a free replacement or issuing a full refund.

Non-Returnable Items

  • Opened or used oral hygiene products (for sanitary safety).

  • Final sale items or gift cards.

  • Products purchased through unauthorized third-party resellers.

Refund Process

Once we receive and inspect your returned item at 20 Hunter St, we will send you an email notification confirming receipt and detailing the approval or rejection of your refund.

  • If approved, your refund will be processed automatically back to your original payment method within 5 to 10 business days.

  • Please keep in mind that payment providers or credit card companies may require additional time to post the credit to your official statement.